DEAL ECKE
Returns & Refunds
We want you to be satisfied with your purchase at Deal Ecke. If something doesn’t fit or an issue arises, you will find all important information regarding returns and refunds here.
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Requirements for a return:
- The item is in its original condition.
- The item has not been worn or used.
- Tags and original packaging are present.
- A receipt or proof of purchase is required.
How to Return an Item
To initiate a return, please contact our customer service first.
Email: support@dealecke.com
Business Address (VN):
Tự Lạn, Việt Yên, Bắc Giang, Vietnam
Owner: Lê Thị Hiếu
Phone: 0353436400
Important: Please do not send items back without contacting us beforehand. Once approved, you will receive precise return instructions.
Damages and Issues
Please inspect your order promptly upon receipt. Contact us if an item is defective, damaged, or if you received the wrong item.
To help us review the case quickly, please provide your order number and photos of the item and, if applicable, the packaging, if possible.
Non-Returnable Items
Certain types of items cannot be returned. These include in particular:
- Custom orders and personalized items, for example, products with individual names or personal details.
- Perishable goods such as food or plants.
- Products that do not exhibit manufacturing defects.
- Certain items from the personal care or cosmetics category.
- Hazardous materials as well as flammable liquids or gases.
- Gift cards as well as certain promotional or special items, where indicated.
If you are unsure whether your item can be returned, please contact our customer service at support@dealecke.com.
14-Day Withdrawal Period
Regardless of our voluntary return policy, consumers within the European Union generally have the right to cancel an order within 14 days without giving any reason, unless a legal exclusion of the right of withdrawal applies.
The item should be in the condition in which you received it and returned together with the associated components.
When Will I Receive My Refund?
Once your return has been received and inspected by us, we will notify you whether the refund has been approved.
If approved, the refund will generally be processed within 10 business days via the original payment method used.
If more than 15 business days have passed since your refund was confirmed, please contact our customer service.
Still Have Questions?
We are happy to help you with any questions regarding returns, refunds, or issues with your order.