How can we help you?

For orders, we offer standard delivery terms, which are displayed transparently at checkout.

If additional costs apply for certain delivery countries or shipping methods, these will be shown at checkout before you complete your order.

Currently, we offer standard shipping methods. Actual delivery times may vary depending on product type, production time, and delivery address.

Please note that many of our products are individually produced to order and therefore require processing and production time before shipping.

You can securely pay for your order using the payment methods displayed at checkout.

Among others, payment via popular methods such as PayPal may be available. The currently available options will be shown to you before completing your order.

Once your order has been produced, processed, and shipped, you will receive the available tracking information by email.

If your order contains multiple items, they may be shipped in multiple shipments for logistical reasons. In this case, different tracking numbers may be used.

After shipping, it may take a few business days for the first tracking information to appear in the carrier’s system.

Also, new updates may temporarily not be visible between individual transport stations. This does not automatically mean that your shipment is not moving forward.

If your order has been in transit for an unusually long time, please contact our customer service at support@dealecke.com.

If the tracking shows your package as “delivered”, please check first:

1. Mailbox, entrance, and agreed drop-off locations.
2. Whether the package was left with a neighbor.
3. Whether the delivery address in your order confirmation is correct.
4. Detailed information in the carrier’s tracking page.

If the package still cannot be found, please contact the local carrier first and then our customer service.

Some products may be processed at different production or fulfillment locations.

Therefore, it is possible that items from the same order are shipped separately and delivered at different times. Separate tracking information may be provided for each shipment.

If you would like to change or cancel your order,
please contact us preferably within
24 hours of placing the order
via our
contact form or by email at support@dealecke.com.

Since many products are specially produced for your order,
changes or cancellations may no longer be possible
once production has started.

We will review your request individually and let you know
what options are still available.

If your order can still be cancelled,
we will inform you of the next steps in advance.

For a regularly accepted cancellation, we generally do not charge
any additional processing fees.

We do not currently offer an automatic direct exchange.

If you have an issue with a delivered product,
please contact us promptly after receiving your order.
Our customer service will review the case and inform you of
a suitable solution.

Once a refund has been confirmed by our customer service,
it is normally processed within a few business days.

After processing, it may take additional time depending on your payment provider and bank
for the amount to appear in your account.

If a replacement shipment has been approved,
the replacement item may need to be produced again depending on the product.

You will receive new shipping or tracking information
as soon as the replacement item has been dispatched.

Please contact our customer service at support@dealecke.com and, if possible, provide:

• your order number,
• a brief description of the issue,
• photos of the received item and, if applicable, the packaging.

This helps us review the case faster and offer an appropriate solution.

Payment is generally processed
when your order has been successfully completed.

The exact timing may vary depending on the chosen payment method
and payment provider.

A payment can be declined for various reasons,
such as your bank’s security settings,
a limit, or incorrect payment details.

We usually do not receive detailed information
about the reason for a decline.
Please check your details, try a different payment method if necessary,
or contact your bank.

Please check first:

1. your order and payment confirmations,
2. whether another person in your household placed an order,
3. the transaction details in your bank or PayPal account.

If you still cannot recognize the payment,
please contact your bank or payment provider
and then our customer service.

If you receive an email, message, or payment request
where you are unsure whether it comes from
Deal Ecke (dealecke.com),
please do not click on suspicious links and do not submit sensitive data.

Contact us via the official contact channels on our website (support@dealecke.com)
so we can verify the message.

We process personal data in accordance with our
Privacy Policy and use it only for the purposes described therein.

Further information on what data is processed
can be found in our
Privacy Policy.

Our products are checked as part of the respective
production process prior to shipping.

This includes checking for visible production flaws,
print quality, and the general condition of the item.

Since many items are individually produced
print-on-demand products, minor deviations
in color, placement, or appearance compared to screen displays may occur.